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Frequently asked questions

We're here to help

Use the FAQ section to answer your customers' most frequent questions.

GOOD TO KNOW

IS INVÉRA ONLY FOR PROFESSIONALS?

Yes. INVÉRA is developed for salons and hair professionals. Professional pricing and product details become visible after approval of a business account.

CAN I REQUEST A DEMO?

Yes. During an INVÉRA Demo in your own salon, you are introduced to the hair, colours, texture and the foundation of the method.

ARE PRICES PUBLICLY VISIBLE?

Professional prices for extensions and salon tools are only visible after logging in.

WHICH TRAININGS ARE AVAILABLE?

The Academy includes Fundamentals, Blending Mastery, Custom Color & Refinement and The Dry Cut Training.

HOW OFTEN IS MAINTENANCE NEEDED?

On average, every six to eight weeks, depending on the placement, hair growth and the advice of your professional.

HOW DO I BECOME AN INVÉRA PARTNER?

Through the Partnership Starter Kit, combining the Fundamentals training, a starter collection of wefts and a professional toolkit. Request partnership information through the contact form.

SHIPPING & ORDERS

CAN I ORDER JUST ONE WEFT?

Yes. You can order a single weft without having to purchase a full set.

CAN I PAY WITH PAYPAL?

Yes. PayPal is available as one of our payment methods at checkout.

DO I NEED AN ACCOUNT TO PLACE AN ORDER?

Yes. Professional orders can be placed through an approved INVÉRA business account.

WHEN WILL MY ORDER BE SHIPPED?

In-stock orders are processed as quickly as possible. If your order is delayed or temporarily unavailable, we will let you know.

WHAT IF AN ITEM IS OUT OF STOCK?

If an item is temporarily unavailable or your order cannot be fulfilled completely, we will inform you as soon as possible.

CAN MY ORDER ARRIVE IN MULTIPLE SHIPMENTS?

Yes. In some cases, products from one order may be delivered separately.

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